Payment

Your payment will be transferred via Paypal, credit card (via Paypal), advanced payment, or Stripe to our company account:

Paypal: We offer you Paypal as a payment method. To do this, you need a free account with Paypal, to which you will be forwarded when placing an order with us with Paypal as the selected payment method. You will have to verify with Paypal and choose a payment method (Paypal credit, credit card). Only then will the payment amount be transferred to our account. We will get a notification for the transfer and will then send the goods as soon as possible.

Making a change to your order: You can only change your order if the order process on Canisberg.de has not yet been completed. Once you have completed an order, a change is no longer possible because the order is immediately forwarded to our logistics team to start the delivery process.

Cancellation of your order: If you have completed the order process and finished the payment process, we will not be able to make a cancellation. However, you can return the goods as soon as they arrived you and make use of your right of revocation.

Status of your order: Once you have completed your order, you will receive an automatic order confirmation. As soon as we deliver your order to DHL, you will receive another mail with the shipment number. You can also track where your order is in real time. If you have not received an email please write us a message via the contact form. We can then tell you whether your order has actually been received by us and where your goods may be.

Shipping

We send your goods with DHL, so your order will usually arrive after 1-4 days. Shipments abroad however have higher delivery times. Additional charges may also apply for shipments outside the EU. We try to send every order as quickly as possible.

We ship to the following countries: Australia, Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Japan, Canada, Croatia, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, New Zealand, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Singapore, Slovakia, Slovenia, South Korea, Czech Republic, UK, Hungary, USA, Cyprus

 

Get in Touch

Please use the contact form to send us open questions.